Frequently Asked

Questions


1. What makes soy wax candles different from other candles?

  • Soy wax is a natural, renewable resource derived from soybeans, making it eco-friendly.

  • Soy candles burn cleaner and longer than traditional paraffin candles.

2. Are your candles hand-poured?

  • Yes, all our candles are carefully hand-poured to ensure quality and attention to detail.

3. Do you use fragrance oils in your candles?

  • Yes, we use high-quality fragrance oils to create a range of captivating scents for our candles.

4. Are your candles safe for the environment?

  • Absolutely! Soy wax is biodegradable and produces fewer emissions compared to paraffin candles.

5. Do you offer custom or personalized candles?

  • Yes, we offer custom orders and personalized candles for special events or occasions. Contact us for more details.

6. How do I care for my soy wax candle?

  • Trim the wick to 1/4 inch before each use.

  • Allow the candle to burn until the entire surface is melted during the first use to prevent tunneling.

7. What is the burn time for your candles?

  • The burn time varies based on the size of the candle. Refer to the product description for specific burn times.

8. Can I reuse the candle jar?

  • Yes, our candle jars are designed for reuse. Once the candle has burned out, simply clean the jar and repurpose it as you like.

9. Are your candles suitable for sensitive individuals or those with allergies?

  • Our candles are made with high-quality, non-toxic ingredients. However, individuals with specific sensitivities or allergies should review the ingredients list or conduct a patch test.

10. Do you offer wholesale or bulk ordering?

  • Yes, we offer wholesale and bulk ordering options. Please contact us for more information on pricing and customization.

11. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards & Apple Pay!

12. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's site.

13. What is your return policy?